Terms of service

1. Introduction

Welcome to Nexa Tech Solution Limited ("Nexa Tech", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our pet product trading services, including but not limited to the purchase, sale, and distribution of pet products (the "Services"). By accessing or using our Services, you ("you", "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Company Information

Name: Nexa Tech Solution Limited

Address: 3163 Punta Del Este Dr., Hacienda Heights, CA 91745, USA

Contact Email: support@nexatechso.com

3. Scope of Services

3.1 We are engaged in the trading of pet products, which may include, but are not limited to, pet food, pet toys, pet grooming supplies, pet health products, and other related items. The specific products available through our Services are subject to change from time to time.

3.2 We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not warrant that such information is error-free, complete, or current. In the event of a discrepancy, we reserve the right to correct the information and, at our discretion, to cancel or refuse any order placed based on incorrect information.

4. User Obligations

4.1 You represent and warrant that you are at least 18 years of age or have the legal capacity to enter into a binding agreement. If you are using our Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

4.2 You agree to provide accurate, true, current, and complete information when using our Services, including but not limited to when placing an order, creating an account, or contacting our customer support. You further agree to update such information as necessary to keep it accurate, true, current, and complete.

4.3 You shall not use our Services for any unlawful purpose or in violation of these Terms. This includes, but is not limited to, fraudulently obtaining products, infringing on the intellectual property rights of others, or transmitting harmful or offensive content.

5. Orders and Payments

5.1 When you place an order through our Services, you are making an offer to purchase the products specified in your order. We reserve the right to accept or reject your order in our sole discretion. If we accept your order, we will send you a confirmation email specifying the details of your order, including the total amount due, shipping information, and estimated delivery date.

5.2 Payment for your order must be made in full at the time of placing the order, unless otherwise agreed upon in writing by us. We accept the following payment methods: [List accepted payment methods, e.g., credit cards (Visa, Mastercard, American Express), PayPal, etc.]. You agree to provide valid and accurate payment information and authorize us to charge the specified amount to your chosen payment method.

5.3 In the event that a payment is declined or fails for any reason, we may cancel your order or delay shipment until payment is successfully processed.

6. Shipping and Delivery

6.1 We will ship your order to the address provided by you at the time of placing the order. It is your responsibility to ensure that the shipping address is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping information.

6.2 Shipping times and costs are estimated and may vary depending on the destination, shipping method chosen, and other factors beyond our control. We will make reasonable efforts to ship your order within the estimated time frame, but we do not guarantee specific delivery dates.

6.3 Risk of loss or damage to the products passes to you upon delivery of the products to the carrier. We are not responsible for loss, damage, or theft of products during shipping, but we will assist you in filing a claim with the carrier if necessary.

7. Returns and Refunds

7.1 If you are not satisfied with your purchase, you may return the products within [Insert number, e.g., 30] days of delivery, provided that the products are in their original condition, unopened, and unused, unless the products are defective or damaged.

7.2 To initiate a return, please contact our customer support at support@nexatechso.com with your order number and the reason for the return. We will provide you with instructions on how to return the products.

7.3 Once we receive and inspect the returned products, we will process your refund within [Insert number, e.g., 7-10] business days. Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon. Shipping costs are non-refundable, unless the return is due to our error.

8. Intellectual Property

8.1 All intellectual property rights in and to our Services, including but not limited to the website design, logos, trademarks, product names, images, text, and software, are owned by or licensed to us. You shall not use, copy, reproduce, distribute, modify, or create derivative works of any such intellectual property without our prior written consent.

8.2 You retain all intellectual property rights in any content that you submit to our Services, such as reviews or comments. However, by submitting such content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, display, and modify such content for the purpose of providing and promoting our Services.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our Services, whether based on contract, tort, negligence, strict liability, or otherwise.

9.2 Our total liability to you for any claims arising out of or in connection with these Terms or our Services shall not exceed the total amount paid by you for the products or services giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in connection with your use of our Services, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of laws principles. Any dispute arising out of or in connection with these Terms or our Services shall be submitted to the exclusive jurisdiction of the courts located in Los Angeles County, California, United States of America.

12. Changes to These Terms

We reserve the right to modify or update these Terms at any time. We will notify you of any changes by posting the revised Terms on our website and updating the "Effective Date" at the top of these Terms. Your continued use of our Services after the effective date of the revised Terms constitutes your acceptance of the changes.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at support@nexatechso.com.