Shipping policy

1. Shipping Destinations​
1.1 We currently ship to addresses within the United States. For international shipping inquiries, please contact our customer support at support@nexatechso.com, as availability and terms may vary by country or region.​
1.2 All shipments must be delivered to a physical address. We do not ship to P.O. boxes, unless specified otherwise for certain small or lightweight items (we will notify you if this is possible during checkout).​
2. Order Processing Time​
2.1 Orders are typically processed within 1-2 business days after payment is confirmed. Business days are Monday through Friday, excluding major holidays (e.g., Christmas, New Year's Day, Thanksgiving).​
2.2 During peak seasons (such as holidays, special promotions, or high-demand periods), order processing may take up to 3-5 business days. We will make every effort to notify you of any delays in processing your order.​
3. Shipping Methods and Delivery Timelines​
3.1 We offer the following shipping methods, with estimated delivery timelines (calculated after order processing is complete):​
  • Standard Shipping: Delivered within 3-7 business days. This is our most economical option and is available for most products.​
  • Expedited Shipping: Delivered within 2-3 business days. This option is available for an additional fee and is suitable for customers who need their products sooner.​
  • Overnight Shipping: Delivered the next business day (if ordered before [Insert Cutoff Time, e.g., 12:00 PM PST]). This is the fastest option and is subject to availability and additional fees.​
3.2 Delivery timelines are estimates and not guaranteed. They may be affected by factors beyond our control, such as weather conditions, carrier delays, customs processing (for international shipments, if applicable), or incorrect shipping information.​
4. Shipping Costs​
4.1 Shipping costs are calculated based on the following factors:​
  • The weight and dimensions of the package​
  • The shipping method selected​
  • The delivery destination​
4.2 We may offer free standard shipping promotions from time to time, which will be clearly stated on our website or during checkout. These promotions may have minimum order value requirements or other terms and conditions, which will be specified at the time of the promotion.​
4.3 For expedited and overnight shipping, additional fees will apply, and the exact cost will be displayed during checkout before you confirm your order.​
5. Shipping Information and Tracking​
5.1 Once your order has been shipped, we will send you a confirmation email containing a tracking number and a link to track your package through the carrier's website.​
5.2 You can also check the status of your order by logging into your account on our website (if you created one during checkout) and navigating to the "Order History" section.​
5.3 It may take 24-48 hours for the tracking information to be updated by the carrier after your order has been shipped.​
6. Address Changes and Corrections​
6.1 If you need to change the shipping address for your order, please contact our customer support at support@nexatechso.com as soon as possible. We can only process address changes if the order has not yet been shipped. Once the order has been shipped, we cannot modify the delivery address, and you will need to contact the carrier directly for assistance (we will provide carrier contact information upon request).​
6.2 It is your responsibility to provide a correct and complete shipping address. We are not liable for orders that are delayed, lost, or delivered to the wrong address due to incorrect or incomplete information provided by you. If a package is returned to us because of an invalid address, you may be responsible for additional shipping costs to resend the package.​
7. Undelivered Packages​
7.1 If a package is marked as delivered by the carrier but you have not received it, please check with your neighbors, building management, or mailroom first, as packages are sometimes left with them.​
7.2 If you still cannot locate the package, please contact our customer support within 7 days of the estimated delivery date. We will work with the carrier to investigate the issue. Depending on the outcome of the investigation, we may offer a replacement, refund, or other resolution at our discretion.​
7.3 If a package is returned to us due to being unclaimed, refused, or for any other reason beyond our control, we will notify you. You may choose to have the package reshipped (you will be responsible for additional shipping costs) or request a refund (minus the original shipping cost and any restocking fees, if applicable).​
8. Special Considerations for Pet Products​
8.1 Certain pet products, such as perishable items (e.g., frozen pet food) or items requiring temperature control, may have specific shipping restrictions or require expedited shipping. These requirements will be clearly stated on the product page, and additional shipping fees may apply.​
8.2 We take precautions to ensure that such products are packaged appropriately for shipping, but we cannot guarantee their condition if delivery is delayed due to circumstances beyond our control.​
9. Changes to This Shipping Policy​
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on our website, and the "Effective Date" will be updated accordingly. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.